FAQs

WHAT IS YOUR RETURN/EXCHANGE POLICY?

If you would like to exchange your item for a different one, please email hello@jellyfishtide.com within 7 days of delivery. Custom stamped jewelry items are not exchangeable and will be stamped with uppercase/lowercase per your instructions if indicated. Custom painted signs are not returnable or exchangeable due to the handmade nature and are unable to be resold. Returns on any custom or personalized items are not accepted due to the hand made nature of each piece. Variations are to be expected since I hand stamp and hand paint each piece. Postage and return postage with delivery confirmation is your responsibility. In the unfortunate event that your item becomes damaged please email hello@jellyfishtide because I may be able to fix it for you. Broken chains will be replaced for (16"-24") $10 or (30") $15 plus shipping and handling.

In the event that your order is damaged by USPS, please take pictures of the packaging, showing the damages and also of your item, showing the damages. Please ensure that you do not throw away the packaging until your case has been resolved by USPS. It is your responsibility to open a claim with USPS and I will do my best to help you with a resolution.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Orders are made in the order in which they are received. If you need your order by a specific date, please contact me before you place your order. Because I hand craft each item, please allow ample time to create your perfect piece. My goal is to get your items to the post office within 14 days of receiving your order...but most often it's even sooner. Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

I WANT TO BECOME A RETAILER.

It's easy to become a retailer for Jellyfish Tide! Just click to fill out a wholesale application. 

I WOULD LIKE TO FUNDRAISE WITH JELLYFISH TIDE.

We love to give back to our community and to make a difference in this world. $6 from each bracelet will be donated back to your organization or charity. Please send a detailed email to fundraiser@jellyfishtide.com with the details of your fundraiser and your contact information.